RETURN POLICY
Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely
satisfied with your purchase for any reason, you may return it to us for a full refund only. Please see below for
more information on our return policy.
RETURNS
All returns must be postmarked within fourteen (14) days of the purchase date. All returned items must be in
new and unused condition, with all original tags and labels attached.
RETURN PROCESS
To return an item, please email customer service at contact@maximiliangedra.com to obtain a Return
Merchandise Authorization (RMA) number. After receiving a MA number, place the item securely in its original
packaging and the return form provided, then mail your return to the following address:
Atelier Cocon MG
Attn: Returns
RMA#
Amsterdamer Str. 6
Berlin, Berlin 13347
Germany
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a
trackable method to mail your return.
REFUNDS
After receiving your return and inspecting the condition of your item, we will process your return. Please allow
at least seven (7) days from the receipt of your item to process your return. Refunds may take 1-2 billing cycles
to appear on your credit card statement, depending on your credit card company. We will notify you by email
when your return has been processed
EXCEPTIONS
The following items cannot be returned:
ALL LEATHER & CUSTOM PIECES
For defective or damaged products, please contact us at the contact details below to arrange a refund or
exchange.
Please Note
Sale items are FINAL SALE and cannot be returned.
QUESTIONS
If you have any questions concerning our return policy, please contact us at: